Microsoft Windows - Appuals Tech from the Experts Tue, 05 Mar 2024 09:31:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Fix: The system cannot contact a domain controller to service the authentication request https://appuals.com/system-cannot-contact-a-domain-controller-to-service-the-authentication-request/?utm_source=rss&utm_medium=rss&utm_campaign=system-cannot-contact-a-domain-controller-to-service-the-authentication-request https://appuals.com/system-cannot-contact-a-domain-controller-to-service-the-authentication-request/#disqus_thread Tue, 05 Mar 2024 09:31:42 +0000 https://appuals.com/?p=400469 When the error “The system cannot contact a domain controller to service the authentication request” occurs, it typically happens during login attempts to a Windows domain-joined computer, especially when trying to access network resources such as a mapped drive. This issue results in failed authentication because the client computer is unable to establish a connection …

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When the error “The system cannot contact a domain controller to service the authentication request” occurs, it typically happens during login attempts to a Windows domain-joined computer, especially when trying to access network resources such as a mapped drive. This issue results in failed authentication because the client computer is unable to establish a connection with the domain controller for verification.

The most common cause of this issue is the domain controller being offline, possibly due to maintenance or a power outage. Other contributing factors may include improper configuration of the client device, network connectivity problems, host server issues, or incorrect DNS settings.

Having discussed the causes, let’s now delve into the solutions to this error.

1. Check for Errors in Windows Event Viewer

To gain insight into the cause of this error, it is wise to first consult the Windows Event Viewer for any domain controller-related errors.

  1. Press the Win key, type Event Viewer, and press Enter to open it.
  2. Expand the Windows Logs section and select System.
  3. Focus only on the events that contain keywords associated with a domain controller and have sources such as DNS.
  4. Upon locating an appropriate event, analyze the event ID. If DNS is not configured properly, you might see an Event ID that indicates an issue with DNS resolution for the domain.

2. Ping the Hostname and DC (Domain Controller) from the Client Device

It is recommended to start by checking the basics before proceeding with more complex troubleshooting steps. Pinging the DC (Domain Controller) from the affected device will help verify whether the DC is reachable.

2.1 Domain Controller

  1. On the DC, open the Command Prompt.
  2. Type the following command to display network details:
    ipconfig/all
  3. Note the IPv4 address to use later on the affected device.
  4. Also, remember the hostname so you can ping it from the affected device along with the IPv4 address.

2.2. Affected Device

  1. Click the Start Menu and search for Command Prompt.
  2. Press Enter to launch the Command Prompt.
  3. Type ping followed by the DC IP address you copied earlier.
  4. Ping the hostname by typing ping followed by the hostname.
  5. If the DC is accessible, verify that it can also reach the affected device.

3. Ping the Affected Device from the DC (Domain Controller)

Having pinged the DC, the next step is to try pinging the affected device from the DC to ensure connectivity.

3.1 Affected Device

  1. Press the Win key and search for Command Prompt.
  2. Press Enter to enter the Command Prompt.
  3. Execute the command ipconfig/all by pressing Enter.
  4. Copy the IPv4 address to use in the next steps on the Domain Controller.

3.2 Domain Controller

  1. In the Command Prompt on the DC, ping the affected PC by typing:
    Ping <copied IPv4 address>

  2. If the DC can reach the client PC, this suggests that the issue lies with your DNS settings.

4. Configure the DNS on the Affected Device Correctly

Given that the DC and the client PC can communicate with each other, it is highly likely that your DNS settings are not properly configured.

Your DNS settings may be defaulting to those of your router rather than those of your domain, preventing the affected PC from accessing the DC and causing this error. Therefore, updating your DNS settings is necessary to resolve the domain when connecting to the DC.

4.1 Domain Controller

  1. Once more, open the Command Prompt on the DC and enter ipconfig/all.
  2. Note the IPv4 address and then proceed with the instructions on the affected device.

4.2 Affected Device

  1. Access the Control Panel by typing it into the Start Menu.
  2. Go to Network and Internet > Network and Sharing Center.
  3. From the left sidebar, click on Change Adapter Settings.
  4. Right-click your Network Adapter and choose Properties.
  5. Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
  6. Opt for Use the following DNS server addresses.
  7. In the Preferred DNS Server field, enter the IPv4 address you recorded earlier.
  8. For the alternative DNS, input 8.8.8.8.
  9. Click OK to save the changes.
  10. Attempt to connect to the DC from the affected device again; it should now be successful.

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How to Fix a Lagging Laptop When Plugged In: Causes and Solutions https://appuals.com/laptop-lagging-plugged-in/?utm_source=rss&utm_medium=rss&utm_campaign=laptop-lagging-plugged-in https://appuals.com/laptop-lagging-plugged-in/#disqus_thread Sat, 02 Mar 2024 15:30:19 +0000 https://appuals.com/?p=403612 When laptops are plugged in and begin to lag, users often experience significant performance drops, which are particularly noticeable during gaming or while using demanding applications. A common cause for this issue is the power management settings, where the laptop may switch to a different power plan when plugged in, potentially throttling performance to conserve …

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When laptops are plugged in and begin to lag, users often experience significant performance drops, which are particularly noticeable during gaming or while using demanding applications. A common cause for this issue is the power management settings, where the laptop may switch to a different power plan when plugged in, potentially throttling performance to conserve energy or due to incorrect power settings.

Laptop Lagging When Plugged In
Laptop Lagging When Plugged In

Additional causes include outdated drivers or BIOS, overheating due to poor ventilation or dried-out thermal paste, and an insufficient power supply from the charger, especially if the charger’s wattage is lower than what the laptop requires.

For instance, a charger that does not supply enough power can cause the laptop to lag under heavy usage when plugged in but perform normally on battery power or with a charger that provides the correct wattage.

In this article, we will discuss several methods you can use to address laptop lag while it is plugged in.

1. Edit Power Plan Settings

The first thing you should do is change the power settings on your laptop. These settings vary depending on whether the laptop is on battery power or plugged in.

As such, when the laptop is plugged in, the power plan may change, leading to overall slowness in Windows. You can remedy this by ensuring the laptop is not restricted from using system resources while plugged in.

  1. First, open the Start Menu and search for Edit Power Plan. Open it.
    Opening Power Plan Settings
    Opening Power Plan Settings
  2. Then, click on the Change advanced power settings link.
    Navigating to Advanced Power Settings
    Navigating to Advanced Power Settings
  3. Expand the Processor Power Management section and then the Maximum Processor State submenu.
    Expanding Maximum Processor State Power Option
    Expanding Maximum Processor State Power Option
  4. Set the Plugged in value to 100%.
  5. Next, expand the Switchable Dynamic Graphics > Global Settings submenu.
    Expanding Graphics Settings under Switchable Dynamic Graphics
    Expanding Graphics Settings under Switchable Dynamic Graphics
  6. Select the Maximize Performance option from the Plugged In dropdown list.
  7. Then, expand the Multimedia Settings > When Playing Video submenu.
    Expanding When Playing Video Power Option
    Expanding When Playing Video Power Option
  8. Choose the Balanced option from the Plugged In menu.
  9. Click Apply, then OK.
  10. Restart your laptop to check if the problem has been resolved.

2. Check the Charger’s Power Rating

A mismatch between the charger’s power rating and the laptop’s requirements can also lead to lag when charging your device.

Using a charger with a lower power rating than needed by your laptop can cause a performance decrease due to insufficient power. Conversely, a charger with a higher power rating may raise the temperature, leading to performance bottlenecks.

Charger Power Rating
Charger Power Rating

Check the power rating on the back of your laptop and ensure your charger’s power rating matches. For example, if your laptop requires a 200W charger, make sure you are using a charger rated for 200W as well.

3. Change Battery Power Mode

The power mode defined in the Windows settings can also affect your laptop’s performance when it is plugged in. This can happen if the selected power mode prevents the laptop from utilizing all available resources.

To resolve this issue, you can easily change the power mode via the Settings app in Windows.

  1. First, press the Win key + I to open the Settings app.
  2. Then, navigate to System > Power and Battery.
    Navigating to Power and Battery Settings
    Navigating to Power and Battery Settings
  3. Select Best Performance from the Power Mode dropdown list.
    Changing Power Mode to Best Performance
    Changing Power Mode to Best Performance
  4. Test to see if the performance issue persists.

4. Monitor Laptop Temperature

Excess heat when your laptop is plugged in can lead to sluggish performance. This issue may be apparent if you notice the laptop’s fans running faster after plugging it in.

We recommend monitoring the temperature of your laptop to ensure it’s not overheating. You can use the HWMonitor utility for this purpose.

Download the utility from here and install it on your laptop. Then, open the program and keep an eye on the temperatures.

HWMonitor
HWMonitor

If temperatures are high, ensure that the air vents are not blocked and clean them to remove any dust buildup.

If these steps don’t work, consider using your warranty or taking your laptop to a local technician for cleaning and further inspection.

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How to Find and Recover Your BitLocker Recovery Key? https://appuals.com/find-bitlocker-recovery-key/?utm_source=rss&utm_medium=rss&utm_campaign=find-bitlocker-recovery-key https://appuals.com/find-bitlocker-recovery-key/#disqus_thread Sat, 02 Mar 2024 15:21:54 +0000 https://appuals.com/?p=403409 When BitLocker-protected devices undergo significant changes such as hardware modifications or firmware updates, they may prompt you for a BitLocker recovery key. This is a security measure to prevent unauthorized access. The most frequent reason for this prompt is the detection of a potential security risk, like an unauthorized attempt to access the system, which …

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When BitLocker-protected devices undergo significant changes such as hardware modifications or firmware updates, they may prompt you for a BitLocker recovery key. This is a security measure to prevent unauthorized access.

BitLocker Recovery Screen
BitLocker Recovery Screen

The most frequent reason for this prompt is the detection of a potential security risk, like an unauthorized attempt to access the system, which in turn activates BitLocker’s protective mechanism. Other causes include changes to the BIOS, TPM firmware updates, or modifications to the boot sequence that are perceived as security threats.

Additionally, it’s noteworthy that some users have faced issues where the recovery key doesn’t seem to work, even when the recovery key ID matches, leading to confusion as to why access is not granted. For those who have linked their Microsoft account to their device, the BitLocker recovery key is typically automatically uploaded to Microsoft’s servers, offering a recovery solution when the physical key is lost or unresponsive.

How BitLocker Works

With BitLocker enabled, the Trusted Platform Module (TPM) chip encrypts and decrypts data on your computer by determining whether the drive should be locked or unlocked through a series of checks to prevent unauthorized access.

The TPM chip monitors changes to the hardware, BIOS, Windows kernel files, boot components, and looks for firmware updates as potential unauthorized access attempts.

Such modifications can trigger the BitLocker Recovery screen, where entering the recovery key is needed.

You can find your BitLocker key through various methods. This guide will walk you through all available options for your particular situation.

1. Use the Command Prompt

If you are not presented with the BitLocker Recovery screen, you can use the Command Prompt to retrieve and secure your BitLocker key.

This can be done with the ‘manage-bde’ command, which manages BitLocker on your computer.

  1. Open the Start Menu and search for Command Prompt.
  2. Select the Run as administrator option.
    Opening the Command Prompt
    Opening the Command Prompt
  3. Click Yes on the User Account Control dialog.
  4. Enter the command below, replacing C: with the drive you are working with, and hit Enter.
    manage-bde -protectors C: -get
    Recovering BitLocker Recovery Key via Command Prompt
    Recovering BitLocker Recovery Key via Command Prompt
  5. To find the recovery key for a remote computer, use this command instead, substituting the placeholders with actual values:
    manage-bde -forcerecovery -ComputerName <RemoteComputerName> C:
  6. Make sure to replace <RemoteComputerName> and the drive letter appropriately.

2. Recover the BitLocker Key via Microsoft Account

When enabling BitLocker on personal devices, it’s recommended to save the recovery key to your Microsoft Account. If this applies to you, use the Microsoft Account portal to find your key.

  1. Visit the Microsoft Account website by clicking here.
  2. Sign in with your Microsoft account credentials.
  3. Under the Devices section, select the View Details option.
    Navigating to Device Details in Microsoft Account
    Navigating to Device Details in Microsoft Account
  4. Find and click on the Manage recovery keys link under BitLocker data protection in the device details menu.
    Navigating to BitLocker Keys in Microsoft Account
    Navigating to BitLocker Keys in Microsoft Account
  5. Your BitLocker recovery key will be displayed.
    Device Recovery Key
    Device Recovery Key
  6. Match the Key ID from this list with the one shown on the BitLocker Recovery screen.

3. Recover the BitLocker Key from a USB Flash Drive

When activating BitLocker, you may also opt to save the recovery key on a USB flash drive. It will be saved in a text file named “BitLocker Recovery Key” followed by a unique Key ID.

Insert the USB into another computer and open the text file to find the BitLocker Recovery key along with the Identifier. Match this Identifier with the one shown on the BitLocker Recovery screen.

BitLocker Key in USB Drive
BitLocker Key in USB Drive

4. Recover the BitLocker Key from the Azure Portal

For a device that’s part of an Azure Active Directory network, a system administrator can locate the recovery key within the Azure AD portal.

  1. Access the Azure portal via this link.
  2. Proceed to Azure Active Directory.
  3. Select the All devices tab and click on the relevant device.
    Microsoft Azure Active Directory Devices
    Microsoft Azure Active Directory Devices
  4. At the bottom of the Properties page, the recovery key can be found.
  5. Click the Show Recovery Key button to view it.
    BitLocker Recovery Key in Azure Active Directory
    BitLocker Recovery Key in Azure Active Directory
  6. If you aren’t sure of the device name in the Azure Portal, utilize the Key ID.
  7. Click on the BitLocker Keys section.
  8. Enter the Key ID in the search field to find the respective recovery key.
    Searching for BitLocker Recovery Key in Azure Active Directory
    Searching for BitLocker Recovery Key in Azure Active Directory

5. Using Active Directory

You can retrieve the BitLocker recovery key via Active Directory provided that you configure a Group Policy to save the recovery key there.

  1. Press the Win key + R to open the Run dialog.
  2. Type gpedit.msc, then hit Enter.
    Opening the Group Policy Editor
    Opening the Group Policy Editor
  3. In the Group Policy Editor, go to Administrative Templates > Windows Components > BitLocker Drive Encryption.
  4. Double-click on the Store BitLocker Recovery Information in Active Directory policy.
    Store BitLocker Recovery Information in Active Directory Policy
    Store BitLocker Recovery Information in Active Directory Policy
  5. Set it to Enabled and click Apply.
    Enabling BitLocker Recovery Information in Active Directory
    Enabling BitLocker Recovery Information in Active Directory
  6. Open the Active Directory Users and Computers application.
  7. Navigate to the respective computer, and open its properties.
  8. In the properties, locate the BitLocker Recovery tab to find the recovery key.
    Navigating to BitLocker Recovery Tab
    BitLocker Recovery Tab

If you cannot see the BitLocker Recovery tab, it could be because you haven’t installed the BitLocker Drive Encryption Administration Utility feature.

  1. Open the Server Manager.
  2. Head to Manage > Add Roles and Features.
  3. In the Features section, expand the Remote Server Administration Tools category.
  4. Expand the list for Feature Administration Tools.
  5. Check the box for BitLocker Drive Encryption Administration Utilities, then click Install.
    Enabling BitLocker Drive Encryption Administrative Utilities
    Enabling BitLocker Drive Encryption Administrative Utilities

These various methods should enable you to retrieve the BitLocker Recovery key for different situations.

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How to Fix “Error Code: 0xC007000D” in Windows Update? https://appuals.com/error-code-0xc007000d-windows-update/?utm_source=rss&utm_medium=rss&utm_campaign=error-code-0xc007000d-windows-update https://appuals.com/error-code-0xc007000d-windows-update/#disqus_thread Sat, 02 Mar 2024 15:14:06 +0000 https://appuals.com/?p=403431 The Windows update error 0xC007000D can occur due to malfunctioning Windows Update components or inconsistencies in your system memory. This issue commonly arises from corruption within the update files or from the presence of outdated Windows Update components that obstruct the normal update process. Additional factors contributing to this error can include issues with system …

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The Windows update error 0xC007000D can occur due to malfunctioning Windows Update components or inconsistencies in your system memory. This issue commonly arises from corruption within the update files or from the presence of outdated Windows Update components that obstruct the normal update process.

Windows Update Downloading
Windows Update Downloading

Additional factors contributing to this error can include issues with system files, network connection problems, or insufficient storage space for the update files, each of which can disrupt the update process.

It’s important to note that this error does not discriminate by device type or Windows version, affecting a wide range of systems, from desktops to laptops, across different Windows variants.

One common resolution for such issues is to manually install the update from the Windows Update catalog.

The following article provides multiple solutions that should help you resolve the 0xC007000D error code.

1. Reset Windows Update Components

If the Windows Update components are malfunctioning, they may lead to the error code mentioned earlier. The first step you should take is to reset the Windows Update components on your computer.

This involves stopping the Windows Update agent and removing any downloaded update contents on your computer.

  1. Open the Start Menu and search for Command Prompt.
  2. Select the Run as administrator option to open an elevated command prompt.
    Opening Command Prompt as Admin
    Opening Command Prompt as Admin
  3. Click the Yes button on the User Account Control pop-up.
  4. Stop the Windows Update Agent using the following command:
    net stop wuauserv
    Stopping Windows Update Agent
    Stopping Windows Update Agent
  5. Remove the downloaded update contents with this command:
    rd /s /q %systemroot%\SoftwareDistribution
  6. Restart the Windows Update Agent by issuing the command:
    net start wuauserv
  7. Lastly, restart your computer and check if the issue has been resolved.

2. Manually Install Problematic Update

To circumvent the 0xC007000D error, you might try installing the troublesome Windows update manually, particularly if the Windows Update agent keeps running into issues during the installation.

The Windows Update catalog allows you to download specific updates by their KB ID.

  1. Access the Windows Update Catalog by clicking this link.
  2. Search for the required update by entering the relevant KB ID.
    Searching for Update in Microsoft Update Catalog
    Searching for Update in Microsoft Update Catalog
  3. Download the update from the catalog.
    Downloading Update from Microsoft Update Catalog
    Downloading Update from Microsoft Update Catalog
  4. Install the update by running the downloaded file.
  5. Restart your computer following the update’s completion.

3. Run a Memory Test

System memory inconsistencies can prevent the installation of Windows updates. If you suspect memory issues, various problems may emerge throughout your system.

A memory test can be performed to check the health of your RAM using a tool called MemTest86, which requires a USB drive to create a bootable medium.

  1. Download the MemTest86 tool from the official site here.
  2. Insert a USB drive into your computer.
  3. Unzip the downloaded file to a preferred location.
  4. Inside the extracted folder, run the imageUSB.exe file.
  5. Select your USB drive and click Write.
    Creating Bootable MemTest86 USB Drive
    Creating Bootable MemTest86 USB Drive
  6. Allow the utility to complete the flashing process.
  7. Reboot your computer and boot from the USB drive.
  8. Access the Boot Menu by pressing one of the keys such as ESC, F9, F11, or F12, depending on your computer’s manufacturer.
  9. The MemTest86 interface should appear upon booting from the USB.
    MemTest86 Boot Screen
    MemTest86 Boot Screen
  10. Do not interact with any keys, allowing the timer to run out.
  11. The memory test will commence once the timer finishes.
  12. Upon completion, a test report will be displayed.
  13. If the test is successful, a ‘PASS’ message will appear.
    MemTest86 Memory Test Passed
    MemTest86 Memory Test Passed
  14. If the test fails, consult the report for potential memory issues.

4. Perform an In-Place Upgrade

An in-place upgrade is appropriate if the memory test reveals no errors. This approach fixes Windows issues without erasing your data. Download a Windows ISO image to begin an in-place upgrade.

  1. Visit the official Microsoft website to download Windows here.
  2. Under the Windows Disk Image (ISO) section, select your Windows version and click Download Now.
    Downloading Windows ISO Image
    Downloading Windows ISO Image
  3. Mount the ISO by double-clicking the image file.
  4. In the mounted drive, execute the Setup.exe file.
    Running Windows Setup File
    Running Windows Setup File
  5. On the Install Windows screen, click Next.
  6. In the Ready to Install phase, select Choose what to keep.
    Navigating to Choose What to Keep Menu
    Navigating to Choose What to Keep Menu
  7. Opt for Keep personal files and apps and click Next.
    Choosing What Files to Keep
    Choosing What Files to Keep
  8. Click Install to initiate the upgrade process.
  9. Wait for the installation to finish.

Using the methods outlined above, you should be able to fix the Windows update error 0xC007000D. If the issue persists, consider contacting the Microsoft support team for further assistance.

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How to Resolve the “Trojan:HTML/Phish!pz” Alert in Windows Defender? https://appuals.com/trojanhtml-phishpz-threat-windows-defender/?utm_source=rss&utm_medium=rss&utm_campaign=trojanhtml-phishpz-threat-windows-defender https://appuals.com/trojanhtml-phishpz-threat-windows-defender/#disqus_thread Sat, 02 Mar 2024 15:06:02 +0000 https://appuals.com/?p=402934 When Windows Defender flags the “Trojan:HTML/Phish!pz” threat, it generally means the detection is within application cache files, such as those of Firefox, typically during system backups or following updates. The most prevalent cause for this alert is the interaction between Windows Defender’s detection algorithms and cached web browser data, which might inadvertently be labeled as …

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When Windows Defender flags the “Trojan:HTML/Phish!pz” threat, it generally means the detection is within application cache files, such as those of Firefox, typically during system backups or following updates. The most prevalent cause for this alert is the interaction between Windows Defender’s detection algorithms and cached web browser data, which might inadvertently be labeled as a phishing attempt.

Trojan:HTML/Phish!pz Malware Detection in Windows Defender
Trojan:HTML/Phish!pz Malware Detection in Windows Defender

Other contributing factors include the timing of software updates and the inclusion of certain files in system backup snapshots or shadow copies, which can lead to false positives. It’s crucial to recognize that this detection may not represent a true threat but could instead be a misclassification of harmless data as harmful.

The incorrect malware detection by Microsoft Defender in this instance originated after a security intelligence update in December, specifically version 1.403.1079.0. In most cases, the issue can be resolved by whitelisting the Profiles folder.

This guide will demonstrate how to address the Microsoft Defender detection using various methods, covering different scenarios.

Check Malware Detection Source

To determine if the malware warning from Microsoft Defender results from Mozilla Firefox, examine the file path of the affected item. If the file path includes “Mozilla” or “Firefox,” the web browser is likely the cause.

If there is no mention of Firefox in the file path, then your computer might be infected by actual malware, and you should perform a system-wide security scan. Refer to the last method in this guide if this is the case.

1. Clear Protection History

Clearing Microsoft Defender’s protection history is an effective first step to resolve any erroneous detections, which should remove the issue.

No direct option exists for clearing the protection history in Microsoft Defender, requiring you to manually delete the history files in File Explorer.

  1. Open File Explorer by clicking the icon in the taskbar.
  2. Click on the View drop-down menu and select Show > Hidden items.
    Showing Hidden Files and Folders
    Showing Hidden Files and Folders
  3. Navigate to the following path:
    C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service
  4. If access to the folder is restricted, boot into Safe Mode.
  5. Press Win key + R to open the Run dialog.
  6. Type msconfig and press Enter.
    Opening System Configuration
    Opening System Configuration
  7. Go to the Boot tab in the System Configuration window.
  8. Select the Safe boot checkbox and restart to enter Safe Mode.
    Enabling Safe Boot
    Enabling Safe Boot
  9. Follow the earlier steps to access the protection history folder.
  10. Delete all files within the folder and reboot your computer.
  11. Check if the issue has been resolved.
  12. Remember to uncheck the Safe Boot option to exit Safe Mode, as described in this tutorial.

2. Exclude Firefox Profiles Folder

Whitelisting the Profiles folder in Mozilla Firefox’s cache can rectify the incorrect malware detection by preventing Microsoft Defender from scanning this directory, thus eliminating the issue.

  1. Open the Start Menu and search for Windows Security. Launch it.
    Opening Windows Security
    Opening Windows Security
  2. Switch to the Virus and Threat Protection tab.
    Navigating to Virus and Threat Protection Tab
    Navigating to Virus and Threat Protection Tab
  3. Click the Manage settings link under protection settings.
    Managing Virus and Threat Protection Settings
    Managing Virus and Threat Protection Settings
  4. At the bottom, click Add or remove exclusions.
    Adding Windows Defender Exclusions
    Adding Windows Defender Exclusions
  5. Select Add an exclusion.
  6. Choose Folder from the drop-down menu.Adding a Folder Exclusion in Windows Security
  7. Ensure hidden files are visible, then navigate to:
    C:\Users\[YourUsername]\AppData\Local\Mozilla\Firefox
  8. Select the Profiles folder and click Select Folder.

3. Clear Firefox Cache on Close and Delete Shadow Copies

Resolving the Trojan:HTML/Phish!pz detection can be as simple as setting Firefox to clear its cache upon closing and deleting Windows’ shadow copies—snapshots of files used for restoration purposes.

This process is particularly helpful when encountering the issue during backups:

  1. Launch Mozilla Firefox.
  2. In the top-right, click on the More menu and select Settings.
    Accessing Firefox Settings
    Accessing Firefox Settings
  3. Go to the Privacy and Security section.
  4. Check the option Delete cookies and site data when Firefox is closed.
    Setting Firefox to Delete Cache on Closing
    Setting Firefox to Delete Cache on Closing
  5. Open the Start Menu, search for Disk Cleanup, and start it.
    Launching Disk Cleanup
    Launching Disk Cleanup
  6. Select your system drive (usually C:) and click OK.
    Selecting the System Drive in Disk Cleanup
    Selecting the System Drive in Disk Cleanup
  7. Click Clean up system files.
    Disk Cleanup for System Files
    Disk Cleanup for System Files
  8. Select the system drive again and click OK.
  9. Move to the More Options tab.
  10. Under System Restore and Shadow Copies, click Clean up.
    Removing Shadow Copies in Windows
    Removing Shadow Copies in Windows
  11. Choose Delete.
  12. Performing these steps should resolve your issue.

4. Update Mozilla Firefox

An outdated Mozilla Firefox may be to blame for the invalid Trojan:HTML/Phish!pz detection. Any inconsistencies usually get addressed in newer versions, so keeping Firefox up-to-date is essential:

  1. Start Mozilla Firefox.
  2. Click the More menu and navigate to Help > About Firefox.
    Opening About Firefox
    Opening About Firefox
  3. Allow Firefox to check for and download any updates automatically.
  4. Install the updates if available and restart Firefox.
  5. See if this resolves the detection issue.

5. Run Security Scan

If none of the above methodologies resolve the Trojan:HTML/Phish!pz detection and it’s not caused by Firefox, a comprehensive security scan may be needed.

You have the option of various third-party antivirus tools or Windows Defender, which can be effective if your system is up to date:

  1. Access the Start Menu and look for Windows Security; launch it.
    Starting Windows Security
    Starting Windows Security
  2. Proceed to the Virus and Threat Protection section.
    Navigating to Virus and Threat Protection Section
    Navigating to Virus and Threat Protection Section
  3. Click on Scan options.
    Selecting Scan Options in Windows Defender
    Selecting Scan Options in Windows Defender
  4. Choose Microsoft Defender Antivirus (offline scan).
    Executing Windows Defender Offline Scan
    Executing Windows Defender Offline Scan
  5. Hit Scan now and let the scan complete, which could take 15-20 minutes.
  6. Upon scan completion, your problem should most likely be resolved.

The post How to Resolve the “Trojan:HTML/Phish!pz” Alert in Windows Defender? appeared first on Appuals.

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How to Fix Inaccurate / Wrong Location Detection Issue in Windows? https://appuals.com/wrong-maps-location-windows/?utm_source=rss&utm_medium=rss&utm_campaign=wrong-maps-location-windows https://appuals.com/wrong-maps-location-windows/#disqus_thread Sat, 02 Mar 2024 14:40:09 +0000 https://appuals.com/?p=401437 Windows can sometimes inaccurately detect your location, particularly when using maps and other location-based services or applications. This issue often arises when the geolocation of your IP address is tied to your ISP’s business address rather than your actual physical location. In scenarios where a device lacks GPS capabilities, Windows relies on IP address location, …

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Windows can sometimes inaccurately detect your location, particularly when using maps and other location-based services or applications. This issue often arises when the geolocation of your IP address is tied to your ISP’s business address rather than your actual physical location.

Maps Showing Wrong Location
Maps Showing Wrong Location

In scenarios where a device lacks GPS capabilities, Windows relies on IP address location, which cannot be changed, resulting in discrepancies between your actual location and the one reported by your device. Other factors contributing to incorrect location reports include system or application corruption, outdated location history, and issues with the Geolocation service.

Several users have encountered persistent inaccuracies even after moving to a new location, suggesting that the problem might also be linked to the router’s MAC address or the device’s stored location data. Even after updating their default location settings, their devices continue to report their old locations, affecting all location-dependent services.

This article will show you how to accurately represent your location in various Maps services on Windows.

1. Forget Wi-Fi Connection

If you are using an old router at a new location, begin troubleshooting the issue by forgetting your Wi-Fi connection. This will force the Windows Location Service to update the MAC addresses it uses for your location, and could resolve the issue.

After forgetting the Wi-Fi connection on your computer, re-establish a new connection with the same access point:

  1. Click on the Wi-Fi icon in the taskbar.
  2. Right-click on your Wi-Fi network and select Forget.
    Forgetting Wi-Fi Connection
    Forgetting Wi-Fi Connection
  3. Then, click the Connect option and enter the password.
  4. Open the maps service again to check if the problem still exists.

2. Delete Location History

Windows stores your location locally for a limited time to prevent frequent triangulation and save system resources.

If the stored location in your location history is incorrect, it will cause the Maps app to display the wrong place. Clear the location history in Windows to fix this:

  1. Open the Settings app with the Win key + I shortcut.
  2. Navigate to the Privacy and security > Location menu.
    Navigating to Location Settings
    Navigating to Location Settings
  3. Click Clear under the Location History section.
    Clearing Location History in Windows
    Clearing Location History in Windows
  4. Restart the Maps service afterward to see if there’s any improvement.

3. Manually Change Location

You can manually change your computer’s location if it is calculated incorrectly, potentially resolving any inconsistencies caused by the Maps service not detecting a precise location.

Set the default location via the Settings app in Windows:

  1. Press Win key + I to open the Settings app.
  2. Navigate to the Privacy and security > Location section, as shown previously.
  3. Click the Set default option next to Default Location.
    Setting Default Location in Maps
    Setting Default Location in Maps
  4. Enter your location in the Maps app that opens.
    Entering Default Location in Windows Maps
    Entering Default Location in Windows Maps
  5. This location will be used as the default when Windows cannot detect your real location.

4. Turn Off Location Service

If you receive an incorrect location while using Google Maps or other third-party location services, it could be due to interference from the Windows Location Service.

Since Google Maps operates independently from the Location Service in Windows, you can turn it off without concern:

  1. Open the Settings app by pressing Win key + I.
  2. Navigate to the Privacy and security > Location menu as shown above.
  3. Turn off the Location services using the toggle switch.
    Turning Off Location Services in Windows
    Turning Off Location Services in Windows
  4. Refresh Google Maps and determine if the issue has been resolved.

5. Remove Incorrect MAC Address from Windows Location Service

Windows uses MAC addresses of nearby access points to help determine your current location. If the MAC addresses in the Windows database are incorrect, it can lead to inaccurate location readings.

To rectify this, delete the incorrect MAC address from the location service database:

  1. Search for Command Prompt in the Start Menu and open it.
    Opening Command Prompt
    Opening Command Prompt
  2. Type netsh wlan show networks bssid in the Command Prompt and press Enter.
  3. Copy the BSSID address and navigate to the Windows Location Services website here.
    WiFi Network BSSID
    WiFi Network BSSID
  4. Enter the BSSID address in the provided field.
  5. The removal process may take a few days to complete.
  6. Turn off your Wi-Fi adapter through the Quick Menu with the Win key + A shortcut.
    Turning Off Wi-Fi Adapter in Quick Access Menu
    Turning Off Wi-Fi Adapter in Quick Access Menu
  7. Open the Maps app and click the Show my location icon.
    Clicking Show My Location Icon
    Clicking Show My Location Icon
  8. Turn your Wi-Fi adapter back on, and check to see if the problem has been resolved.

6. Renew DNS Cache and IP Address

If the incorrect location issue persists, flush the DNS cache on your computer and renew your IP address. This action can prompt the Windows Location Service to recalculate your location, which may fix the issue:

Flush the DNS cache and renew your IP address with the following commands in Command Prompt:

  1. Open an elevated Command Prompt by searching for it in the Start Menu and selecting Run as administrator.
    Running Command Prompt as Admin
    Running Command Prompt as Admin
  2. Enter these commands, pressing Enter after each:
    ipconfig /flushdns 
    ipconfig /registerdns 
    ipconfig /release 
    ipconfig /renew 
    netsh winsock reset
    Flushing DNS Cache
    Flushing DNS Cache
  3. Restart your computer afterward and verify the accuracy of your location.

These methods should help you resolve any incorrect location issues in Windows. If the problem continues, contact the Microsoft support team for further assistance.

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How to Install Amazon Alexa on Windows After Cortana Support Ends? https://appuals.com/download-amazon-alexa-windows/?utm_source=rss&utm_medium=rss&utm_campaign=download-amazon-alexa-windows https://appuals.com/download-amazon-alexa-windows/#disqus_thread Sat, 02 Mar 2024 09:44:28 +0000 https://appuals.com/?p=403952 Downloading the Amazon Alexa app on Windows used to be as straightforward as searching for it in the Microsoft Store and selecting the ‘Get’ button. However, the majority of users can no longer do this due to Microsoft discontinuing support for Cortana. The Amazon Alexa app requires Cortana on Windows for functionality, which was phased …

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Downloading the Amazon Alexa app on Windows used to be as straightforward as searching for it in the Microsoft Store and selecting the ‘Get’ button. However, the majority of users can no longer do this due to Microsoft discontinuing support for Cortana.

Cannot Download Amazon Alexa in Windows
Cannot Download Amazon Alexa in Windows

The Amazon Alexa app requires Cortana on Windows for functionality, which was phased out in late 2023. Despite this, you can still use the cached Microsoft App link for Alexa to install the app on certain PCs.

Additionally, the official availability of the Amazon Alexa app is limited to the following regions:

  • Australia
  • Austria
  • Brazil
  • Canada
  • Germany
  • India
  • Ireland
  • Italy
  • Japan
  • New Zealand
  • United Kingdom
  • United States

Nevertheless, there are alternative methods you can employ to install the Amazon Alexa app on your Windows device. It’s important to keep in mind that the app may not work consistently if installed through these means.

1. Install Microsoft Store Updates

The ‘Download’ option for the Amazon Alexa app no longer appears in the Microsoft Store. However, if your PC meets the app’s specific requirements, you might be able to circumvent this by installing any pending updates to the Microsoft Store.

To meet the requirements for Amazon Alexa, you need certain BIOS versions, audio drivers, among other specifics. More information can be found on the support page here.

  1. Open the Microsoft Store by searching for it in the Start Menu.
    Opening the Microsoft Store
    Opening the Microsoft Store
  2. Click on the Library icon located in the bottom-right corner.
    Navigating to Microsoft Store Library
    Navigating to Microsoft Store Library
  3. Select the Get updates option to download and install any available updates.
    Updating Microsoft Store
    Updating Microsoft Store
  4. The app will also update the Microsoft Store.
  5. Once the updates are complete, try searching for the Alexa app again to see if it is now available for download.

2. Download Using Microsoft Apps

You can also install the Amazon Alexa app by using the Microsoft Apps website. This method can be an effective alternative if the Microsoft Store does not allow you to download the app.

The Microsoft Apps website keeps a cache of previous versions of apps, which can be helpful if you’re dealing with installation issues associated with the Microsoft Store.

  1. Access the official Amazon Alexa page for Microsoft Apps by clicking here.
  2. Click on the Download option.
    Downloading Alexa App via Microsoft Apps Repository
    Downloading Alexa App via Microsoft Apps Repository
  3. A pop-up should appear prompting you to Open Microsoft Store; click it.
  4. In the Microsoft Store pop-up, select the Get option for the Amazon Alexa app.

3. Use Winget to Install Amazon Alexa

The Windows Package Manager (Winget) is a command-line utility for installing and managing apps on Windows. You can use Winget to force install the Amazon Alexa app.

Winget installs apps using their unique IDs, which correlate with the link provided in the Microsoft Apps repository for the Amazon Alexa app.

  1. Open the Microsoft Store again by searching for it in the Start Menu.
    Opening the Microsoft Store
    Opening the Microsoft Store
  2. Search for App Installer and select the corresponding result.
    Searching for App Installer in the Microsoft Store
    Searching for App Installer in the Microsoft Store
  3. Select the Get option to install it, which will also install the Winget utility.
  4. Next, search for the Terminal via the Start Menu and open it.
    Opening Windows Terminal
    Opening Windows Terminal
  5. In the Terminal window, paste the following command and hit Enter:
    winget install --id=9N12Z3CCTCNZ
    Installing Alexa App via Winget
    Installing Alexa App via Winget
  6. Press Y to accept the license terms when prompted.
  7. The code ‘9N12Z3CCTCNZ’ is the unique ID for the Amazon Alexa app.

4. Download Amazon Alexa from Third-Party Source

Alternatively, you can obtain the Amazon Alexa app from a third-party source. The Adguard Store is considered safe as it only generates a direct download link for Microsoft Store apps.

  1. Begin by visiting the official Microsoft Apps page for Alexa by clicking here.
  2. Next, navigate to the Adguard Store website through this link.
  3. Copy the URL from the Alexa app page on Microsoft Apps and paste it into the search field of the Adguard Store.
    Pasting Alexa App link in Adguard
    Pasting the Alexa App link in Adguard
  4. Select Retail in the drop-down menu.
    Changing Windows Version to Retail in Adguard
    Changing Windows Version to Retail in Adguard
  5. Hit the checkmark icon or press Enter.
  6. Click the .appxbundle link for the latest version to download it.
    Downloading Amazon Alexa App via Adguard
    Downloading Amazon Alexa App via Adguard
  7. Execute the downloaded file to install the Amazon Alexa app on your system.

These strategies should enable you to download the Amazon Alexa app onto a Windows device. Bear in mind that the Alexa app is no longer supported officially by Microsoft, so you may experience bugs and inconsistencies while using the app.

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How to Fix ‘Access Point Temporarily Full’ Error in Windows? https://appuals.com/access-point-temporarily-full/?utm_source=rss&utm_medium=rss&utm_campaign=access-point-temporarily-full https://appuals.com/access-point-temporarily-full/#disqus_thread Fri, 01 Mar 2024 17:33:08 +0000 https://appuals.com/?p=403504 Attempting to connect to a Wi-Fi network and encountering the “Access Point Temporarily Full” error typically indicates that the router or access point has reached its maximum capacity for supporting simultaneous device connections. This scenario is common in environments where many devices are connected, like homes with an array of smart devices, or offices with …

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Attempting to connect to a Wi-Fi network and encountering the “Access Point Temporarily Full” error typically indicates that the router or access point has reached its maximum capacity for supporting simultaneous device connections. This scenario is common in environments where many devices are connected, like homes with an array of smart devices, or offices with high networking demands.

When a device is connected to the Access Point (AP) or Router, it automatically receives an IP address from the DHCP (Dynamic Host Configuration Protocol). Each AP has a set limit on the number of clients it can support. When this limit is reached, the AP is unable to accept additional clients, which leads to the “Access Point Temporarily Full” error.

This error often occurs for users who share a network connection through a hotspot, especially when the host has set a limit on the number of connectable devices within the hotspot settings.

Additionally, your Internet Service Provider (ISP) might impose restrictions on the number of clients that can connect to an access point, although this is less common.

Other contributing factors might include network settings that inadvertently restrict the number of possible connections or technical issues causing a false indication of a full network. Some users have reported that temporarily solving the problem by rebooting their router resets the list of connected devices and allows for new connections.

1. Increase the limit from your hotspot settings

If you encounter this error when trying to connect to a hotspot connection, request that the hotspot provider increases the connection limit in their settings. This way, you can connect without receiving an error message.

  1. Open Settings and navigate to Wireless Connection Settings.
  2. Proceed to Hotspot Settings.
  3. Find and tap the option related to Connection Management or Connected Devices.
  4. Select Limit of Connected Devices or Maximum Allowed Connections and increase the limit or choose Unlimited.
  5. Having done this, the issue should be resolved.

2. Contact your ISP to increase the limit

As mentioned before, your ISP might have set a limit for the AP. For routers, this tends to be more prevalent. You can ask your ISP to increase the limit, or you can attempt to modify it yourself by accessing the AP’s portal through your web browser.

3. Update your firmware

If your firmware is outdated and only supports a limited number of connections, such as 16, a firmware update could be available that allows for 32 connections or more. Access the portal to look for options related to the maximum number of connections or contact your ISP for help with updating the firmware. It’s best to explain the situation to them so that they can address the issue appropriately.

4. Enable the 2.5GHz and 5GHz bands

It is possible that your hardware only supports a limited number of clients, such as 10, on each band. If many clients are connected to the same band, this could be causing the “Access Point Temporarily Full” error. To rectify this issue, try enabling both the 2.5GHz and 5GHz bands.

  1. Press the Win key and type Command Prompt.
  2. Press Enter to open the Command Prompt.
  3. Type ipconfig/all and press Enter.
  4. Copy the default gateway IP and paste it into your web browser to access the router’s admin panel.
  5. Log in with the credentials, or try “admin” for both username and password if you are unsure of them.
  6. Navigate to Network Settings.
  7. Enable Wireless 2.4 GHz and Wireless 5 GHz simultaneously.
  8. Disconnect all devices from your router.
  9. Reconnect the devices and check if the error has been resolved.

If none of these solutions work, consider resetting the AP or the router. For assistance, it’s advisable to contact your ISP and follow their guidance to reset the router or AP, thus resolving the error.

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How to Fix UCM-UCSI ACPI Device Driver Error in Windows? https://appuals.com/ucm-ucsi-acpi-device-driver-error/?utm_source=rss&utm_medium=rss&utm_campaign=ucm-ucsi-acpi-device-driver-error https://appuals.com/ucm-ucsi-acpi-device-driver-error/#disqus_thread Fri, 01 Mar 2024 17:14:15 +0000 https://appuals.com/?p=403682 The UCM-UCSI ACPI is an essential component in modern computers, managing USB Type-C ports. The UCSI (USB Type-C Connector System Software Interface) driver in Windows facilitates control over USB Type-C components, while the UCM-UCSI driver manages communication with these hardware elements. Occasionally, users may encounter a UCM-UCSI ACPI Device driver error, identifiable by an exclamation …

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The UCM-UCSI ACPI is an essential component in modern computers, managing USB Type-C ports. The UCSI (USB Type-C Connector System Software Interface) driver in Windows facilitates control over USB Type-C components, while the UCM-UCSI driver manages communication with these hardware elements.

Occasionally, users may encounter a UCM-UCSI ACPI Device driver error, identifiable by an exclamation mark next to the UCM-UCSI ACPI Device in the Device Manager, signaling a sudden malfunction of USB Type-C ports.

This problem often arises following a Windows update or system upgrade, potentially leading to impaired driver functionality or compatibility.

Other contributing factors might include incorrect driver installation, an outdated BIOS, or physical hardware malfunctions, making it challenging to resolve the error.

Below, we outline various strategies to address this issue.

1. Restart Your Device

It’s advisable to reboot your device first:

  1. Disconnect your laptop from any power source.
  2. Hold down the Power button for 30 seconds to force a shutdown.
  3. After the device has turned off, reconnect the charger and press the power button to restart it.

2. Check for BIOS Update

An outdated BIOS may lead to incompatibility issues with Windows components. Therefore, it’s crucial to check for BIOS updates regularly. Refer to our guides on updating BIOS for HP Devices, Lenovo Devices, and Dell Devices for further assistance.

3. Reinstall the Driver

Corruption within the driver may result in nonfunctional ports. Reinstalling the driver could resolve this issue:

  1. Right-click the Windows icon to open the Device Manager.
  2. Locate the UCM-UCSI ACPI Device, right-click it, and select Uninstall Device.
  3. Comply with the on-screen instructions to remove the device.
  4. Afterwards, disconnect all power sources and remove any connected USB-C devices.
  5. Restart your computer. Upon relaunching the Device Manager, the error icon should no longer be present, and the device should function correctly.

Alternatively, consider utilizing third-party driver installation software if the manual approach is unsuccessful. Learn more in our article on the best driver updating software.

4. Reset Windows

Should the above methods fail, resetting Windows may be a viable option. This process clears corrupted files and reinstalls a clean set of drivers and software.

For detailed instructions, visit our tutorial on how to reset Windows.

If you exhaust all solutions without success, contact your device manufacturer’s support team for assistance with resolving your issue.

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How to Fix a Stuck Dev Home Update at 90% on Windows? https://appuals.com/dev-home-update-stuck-windows/?utm_source=rss&utm_medium=rss&utm_campaign=dev-home-update-stuck-windows https://appuals.com/dev-home-update-stuck-windows/#disqus_thread Thu, 29 Feb 2024 17:40:44 +0000 https://appuals.com/?p=403449 As you attempt to update Dev Home on Windows, you may find yourself in a common predicament where the update process stalls at 90% and refuses to progress. This glitch can disrupt workflow and prevent access to the latest features and fixes that come with the update. The Dev Home update getting stuck is often …

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As you attempt to update Dev Home on Windows, you may find yourself in a common predicament where the update process stalls at 90% and refuses to progress. This glitch can disrupt workflow and prevent access to the latest features and fixes that come with the update.

Dev Home Update Stuck at 90%
Dev Home Update Stuck at 90%

The Dev Home update getting stuck is often attributed to the interference of third-party background apps with the update process, or it could be an inconsistency within the Dev Home app itself. Often, performing a restart can resolve this issue.

Other factors that may impede the update include server congestion, or glitches within the Dev Home software itself, all of which can create a bottleneck that prevents the update from completing.

Below we present a guide detailing several effective methods to address this issue.

1. Restart the Dev Home App

If the update process is stuck, your first step should be to restart the Dev Home app. At times, the issue may stem from a glitch in the startup configuration—restarting can often resolve such glitches.

In some instances, the update may have finished while the progress bar remains stuck. In such cases, you might find that the Dev Home app has already updated to the latest version.

Before restarting, it is advisable to allow sufficient time for the update to complete. We recommend waiting at least 5 to 10 minutes before taking any action.

2. Reset Dev Home App

Corruption within the app’s data is another potential cause for an update that is stuck. This corruption prevents the update process from modifying the installation files, resulting in a stalled update.

  1. Press the Win key + I on your keyboard to open the Settings app.
  2. Navigate to Apps > Apps & Features in the Settings menu.
    Navigating to System Components Menu
    Navigating to the System Components Menu
  3. Find Dev Home and click the three dots next to it.
  4. Choose Advanced options.
    Navigating to Dev Home Advanced Options
    Navigating to Dev Home Advanced Options
  5. Scroll down and select the Reset button.
    Resetting Dev Home
    Resetting Dev Home
  6. Attempt the Dev Home update once again to check if the problem has been resolved.

3. End Background Applications

Another possibility is that third-party background applications are interfering with the Dev Home update, preventing its completion. Ending these unnecessary background applications may solve the issue.

Alternatively, you could perform a clean boot, which starts Windows with only essential services running, disabling third-party apps from running at startup and providing a clean environment.

  1. Right-click on the Start Menu icon on your taskbar.
  2. From the menu that appears, select Task Manager.
    Opening the Task Manager
    Opening the Task Manager
  3. In Task Manager, identify any unnecessary apps and select them one by one.
  4. Click on End task to terminate these processes.
    Ending Background Apps in Task Manager
    Ending Background Apps in Task Manager
  5. After this, try updating the Dev Home app again to see if the issue persists.

4. Reinstall Dev Home

A corrupted installation can also lead to update issues. Reinstalling Dev Home may solve such a problem.

Because Dev Home is a system component, it cannot be uninstalled in the traditional sense. To remove it, you will need to use Windows Powershell.

  1. Open the Start Menu and search for Powershell.
  2. Select Run as administrator on the right.
    Running Powershell as Admin
    Running PowerShell as Administrator
  3. Approve the action in the User Account Control box that pops up.
  4. In the Powershell window, copy and paste the following command and hit Enter:
    Get-AppxPackage Windows.DevHome | Remove-AppxPackage
    Removing Dev Home via Powershell
    Removing Dev Home via Powershell
  5. This command will uninstall the Dev Home package from your system.
  6. Next, visit the official Microsoft Store page for Dev Home by clicking here.
  7. Click Download to install the app through the Microsoft Store.
    Downloading Dev Home from Microsoft Store
    Downloading Dev Home from Microsoft Store

By following these steps, you should be able to resolve the Dev Home update issue on your computer and enjoy the latest version of the app without any interruptions.

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